Complaints Handling at Kado in Huis 🎁

We do our best to give you a pleasant shopping experience — but sometimes things go wrong. We are very sorry about that! Please let us know, and we will solve it together. 😊

How to reach us?

📧 Email: info@kadoinhuis.nl
📱 WhatsApp: +31 6 42 98 35 36
📮 Post: Kado in Huis, Noorderpoort 57, 5916 PJ Venlo

What can you expect from us?

• You will receive a confirmation once we have received your complaint
• We usually respond within 24 hours
• You will receive a substantive response within 7 days at the latest
• If it takes more time? We will keep you informed!

Can't we resolve it together?

We always look for a solution — but if, unexpectedly, we can't find one, you can submit your complaint to the Stichting Webshop Keurmerk, to which Kado in Huis is affiliated. They offer independent mediation.

Dispute?

If mediation does not provide a solution, you can submit your dispute to the Disputes Committee (SGC).